Operations Manager – IT Services / ERP Solutions

Role Summary

We are looking for an Operations Manager who will take complete ownership of day-to-day execution and internal operations of our IT / ERP services company.

This role works directly with the Founder and acts as the execution backbone of the organization — ensuring projects move on time, teams follow process, and daily operations run smoothly, so leadership can focus on growth, marketing, and strategy.

This is a hands-on role, not a reporting-only or idea-only position.

Key Responsibilities

1. Day-to-Day Operations Ownership

• Own daily execution across projects and internal teams
• Track project timelines, deliverables, and dependencies
• Ensure tasks are planned, assigned, and followed up
• Identify bottlenecks early and escalate risks proactively
• Ensure nothing is blocked due to lack of coordination

2. Project & Delivery Management

• Monitor project progress against scope, timelines, and approved hours
• Ensure Change Requests (CRs) are identified and processed correctly
• Prevent scope creep through disciplined execution
• Coordinate between sales, functional consultants, and developers
• Support smooth project kickoff, execution, and closure

3. Team Management & Discipline

• Run daily / weekly internal syncs
• Track attendance, availability, and workload
• Ensure team follows SOPs, timesheets, CRM, and approvals
• Handle first-level people issues and performance follow-ups
• Build execution discipline without micromanagement

4. Process & SOP Implementation

• Help document and refine SOPs with the Founder
• Enforce usage of defined tools and processes
• Improve operational efficiency through structured workflows
• Ensure consistency across branches and teams

5. Reporting & Founder Communication

• Provide clear, concise updates to Founder:
  • What’s on track
  • What’s delayed
  • What’s risky
  • What needs a decision
• Share weekly operational summary and metrics
• Be the Founder’s eyes and ears inside operations

6. Cross-Functional Coordination

• Ensure smooth handover from sales to delivery
• Coordinate presales support and implementation readiness
• Support onboarding of new hires and interns
• Assist in branch expansion and replication of processes

What This Role Does NOT Own

(To set expectations clearly)

• Company vision & long-term strategy
• Pricing philosophy and final commercials
• Marketing content and branding decisions
• Final hiring and firing decisions

(These remain with the Founder.)

Required Skills & Experience

Experience

• 3–7 years experience in:
  • IT services
  • ERP / software implementation
  • Project / operations management
• Experience working in small or mid-size companies preferred

Skills & Competencies

• Strong execution mindset
• Excellent communication and follow-up skills
• Ability to manage people and priorities
• Process-oriented thinking
• Comfortable working in fast-moving, early-stage environments
• Ability to say “no” when process or scope is violated

Preferred Background (Any One)

• Operations / Delivery Manager in IT services
• Project Manager in ERP / software company
• Senior functional consultant ready to move into operations
• IT services lead with strong coordination skills

Compensation & Growth

• Competitive fixed salary (based on experience)
• Performance-linked incentive tied to operational KPIs
• Direct exposure to business decisions and company growth
• Opportunity to grow into a Head of Operations / COO role

Working Style & Culture Fit

• Ownership-driven, not clock-driven
• Comfortable with accountability
• Practical, not theoretical
• Respect for structure and discipline
• Long-term mindset

Important Note (Expectation Filter)

This role requires hands-on involvement in execution.

Candidates looking only for high-level management or reporting roles may not be suitable.

One internal hiring principle (for you)

“This person must reduce my daily involvement, not add another layer.”